This warranty policy covers TORRAS products purchased through this store at torras.com.sg. The warranty period begins on the date the original purchaser receives the product.

The warranty period starts once the product is received by the original purchaser. If you believe your TORRAS product has quality issues, please contact our customer support within the warranty period and provide proof of purchase.

Our store customer service team will contact you within 24 business hours to provide a solution.

For purchases made through this store, contact our customer service team for warranty assistance. For purchases from another retailer or marketplace, contact the seller you purchased from. Any separate manufacturer warranty is subject to its own terms.

Please retain your order confirmation from this store as proof of purchase.

Our warranty policy excludes the following items:

• Damage caused by human factors, including but not limited to misuse or improper use.
• Damage caused by force majeure such as natural disasters or accidents.
• Failure to provide sufficient proof of purchase. Free products (such as test products, user program promotional products, etc.).
• Products that have exceeded the warranty period.
• Products purchased from other stores or sales channels.
• Defects or damages caused by exposure to overheating, liquids, or other external factors.
• Non-quality-related issues reported after 30 days from the date of purchase.
• Product loss or theft.
• Defects or damages caused by non-compliance with official instructions or manuals, modification, or disassembly of the product.

Please feel free to contact us if you have any quality-related issues.

Ensure that you provide a valid purchase certificate (e.g. order number and sales channel), a detailed description of the problem, and any supporting materials such as photos or videos.

Under this store warranty policy, we are not responsible for the following situations:

• Any indirect losses or damages resulting from product use or misuse.
• Compensation beyond the actual purchase value of the product; the compensation amount specified in this warranty policy shall not exceed the product’s purchase value.
• Products purchased from other stores or sales channels.

This policy describes warranty support provided by this store for purchases made at torras.com.sg. Purchases from other sales channels are not covered by this store policy. We may update this policy to reflect applicable requirements and changes to our services.

Our customer service team is here to help with warranty enquiries for your purchases from this store.