Standard delivery within Singapore is free. Delivery to Malaysia costs RM10 per order. Final shipping charges are shown at checkout before payment.

Order Processing Time

We strive to process and ship your order as quickly as possible. Here's what you can expect:Standard Processing TimeWithin 1–2 business days after payment is confirmed.Orders placed after 2:00 PM are processed the next business day.Weekend and holiday orders are processed the next business day.Custom or personalized items may require additional processing time.

Express delivery to Singapore and Malaysia is estimated at 3–8 business days. Order processing takes 1–2 business days. See checkout for the estimate for your address; customs and carrier delays may affect arrival.

Shipping Confirmation And Order Tracking

Stay informed about your order status with our comprehensive tracking system.Automatic Tracking NotificationAn email with a tracking link and number will be sent automatically after shipment.· Tracking ProcessOrder confirmation email sent immediately after purchase.Shipment notification with tracking information sent after dispatch.Real-time tracking updates are available through the carrier website.Tracking issues?If tracking info is not updated within 3 working days, please contact customerservice@torras.com.sg.

We deliver to Singapore and all 16 states and federal territories in Malaysia, including Sabah and Sarawak. Enter your delivery address at checkout to confirm availability.

International Shipping

We offer cross-border delivery to Malaysia for RM10 per order, with an estimated delivery time of 3–8 business days. Other international destinations are currently unavailable.

Frequently Asked Questions

I ordered more than one item. Will they be shipped at the same time?We work hard to ensure that all of your items reach you at the same time. However, sometimes, depending on the product, we may choose different shipping options, so items are not always sent together. Once the item ships, you will receive a shipping notification email.Can I change my shipping address after my package has been shipped?We strive to ship orders as quickly as possible. Once the item has been shipped, we are unable to modify the address. If you notice an error with the address, please contact us as soon as possible, and we will do our best to update it before shipping. Please note, if a customer cancels their order more than 24 hours after placing it, they will be responsible for any return shipping costs that may arise. If a package is lost or cannot be retrieved due to an incorrect address provided by the customer, the loss will be borne by the customer.What do I need to do when I receive a different product than what I ordered?Please contact customerservice@torras.com.sg and we will respond to you within 1–2 working days.

Shipping Policy – TORRAS Singapore

Shipping Policy

Delivery rates, coverage and tracking for Singapore and Malaysia

Standard delivery within Singapore is free. Delivery to Malaysia costs RM10 per order. Final shipping charges are shown at checkout before payment.
We strive to process and ship your order as quickly as possible. Here's what you can expect:
Standard Processing Time
Within 1–2 business days after payment is confirmed.
- Orders placed after 2:00 PM are processed the next business day.
- Weekend and holiday orders are processed the next business day.
- Custom or personalized items may require additional processing time.
Express delivery to Singapore and Malaysia is estimated at 3–8 business days. Order processing takes 1–2 business days. See checkout for the estimate for your address; customs and carrier delays may affect arrival.
Stay informed about your order status with our comprehensive tracking system.
Automatic Tracking Notification
An email with a tracking link and number will be sent automatically after shipment.
· Tracking Process
- Order confirmation email sent immediately after purchase.
- Shipment notification with tracking information sent after dispatch.
- Real-time tracking updates are available through the carrier website.
Tracking issues?
If tracking info is not updated within 3 working days, please contact customerservice@torras.com.sg.
We deliver to Singapore and all 16 states and federal territories in Malaysia, including Sabah and Sarawak. Enter your delivery address at checkout to confirm availability.
We offer cross-border delivery to Malaysia for RM10 per order, with an estimated delivery time of 3–8 business days. Other international destinations are currently unavailable.
I ordered more than one item. Will they be shipped at the same time?
We work hard to ensure that all of your items reach you at the same time. However, sometimes, depending on the product, we may choose different shipping options, so items are not always sent together. Once the item ships, you will receive a shipping notification email.
Can I change my shipping address after my package has been shipped?
We strive to ship orders as quickly as possible. Once the item has been shipped, we are unable to modify the address. If you notice an error with the address, please contact us as soon as possible, and we will do our best to update it before shipping. Please note, if a customer cancels their order more than 24 hours after placing it, they will be responsible for any return shipping costs that may arise. If a package is lost or cannot be retrieved due to an incorrect address provided by the customer, the loss will be borne by the customer.
What do I need to do when I receive a different product than what I ordered?
Please contact customerservice@torras.com.sg and we will respond to you within 1–2 working days.